Shopping Information
Below are some of are common questions about orders
Shipping & Orders
How long does it take to get my order?
Non-custom items usually ship within 3-5 days and arrive in about 12–18 days. Custom items take 2 weeks to make before they ship.
Why Custom Orders Take Time?
Handmade ceramics don’t happen overnight—they’re literally grown from a block of clay. Here’s the journey:
Drying Time (3–5 days): After shaping, the clay needs to naturally air-dry. Rushing this step risks cracks or warping.
First Firing (Bisque Firing): Pieces are loaded into the kiln, but we don’t fire them one by one—we wait for a full batch. This ensures consistency and saves energy.
Glazing & Decoration (2–3 days): Once bisque-fired, the surface is ready for hand-painting, glazing, or adding custom designs.
Final Firing: Again, we wait for the batch to be ready before firing everything together.
Redo If Needed: Sometimes, a piece cracks, warps, or the glaze doesn’t behave as planned. If that happens, we remake it from scratch—because we only send you pieces we’re proud of.
👉 That’s why custom ceramics take weeks, not days. It’s slow, but that’s what makes each piece one-of-a-kind.
Can I speed up shipping?
Yes! We offer express options like DHL, FedEx, or UPS. They get your order to you faster, but the cost is higher. Just let us know if you want to go that route.
Do you ship everywhere?
We ship to most countries. Some regions — like parts of the Middle East, South America, or really remote areas — may need extra postage. Standard shipping works for most places, but for faster delivery, we can switch to DHL, FedEx, or UPS.
Do I need to pay taxes or duties?
Yeah, sometimes. Your country might charge taxes or import duties. We’re still learning the systems, but we try to keep things fair. Any extra fees will show up at checkout.
How do I track my order?
Once your order ships, we’ll give you a tracking number and a link to the carrier’s site so you can check your package anytime — from our studio to your doorstep.
Do I need an account to place an order?
Yes! You’ll need an account so we can keep you updated on your order status, shipping progress, and other important info. It’s quick to set up and makes tracking way easier.
How do I place an order?
Super simple!
Pick your items, add them to the cart, and checkout.
Our system guides you step by step.
Can I cancel or change my order?
If it’s a non-custom order and we haven’t shipped it yet, we can usually make changes or cancel.
For custom items, once production starts, it’s final — but reach out and we’ll see what we can do.
Returns & Exchanges
If you have an issue or question that requires immediate assistance
How can I return a product?
Non-Custom Items
Non-custom items may be returned or exchanged within 7 days of delivery.
If the item arrives with significant damage or defects, you may choose either a replacement shipment or a full refund.
Please contact us with photos of the damaged product within 7 days to process your request.
Custom Items
Custom items are made to order and therefore non-returnable and non-exchangeable.
If there is an issue with your order, please contact us and we’ll work with you to find the best solution.
Deposits
Deposits are refundable within 24 hours of payment.
After 24 hours, deposits become non-refundable.
All deposits will be applied toward the final purchase price.
The remaining balance must be paid in full before shipping.
What if my package is lost or damaged?
It’s rare, but it happens. Contact us ASAP with your order details and photos if needed. We’ll help you figure it out.
Payment Information
Below are some common questions about shipping, returns, and exchanges
What payment methods do you accept?
Checkout is handled by WooCommerce and is totally secure.
We take most major cards — Visa, MasterCard, American Express — plus Apple Pay, Google Pay, and PayPal. If you’re into crypto, we also accept USDT.
Is it safe to pay on your site?
Absolutely. Payments are encrypted and processed securely, so your info is safe.
Can I pay in another currency?
Yes! Our system automatically converts your local currency to USD at checkout, so you don’t have to worry about it. Your bank may also show the converted amount.
Do you store my payment info?
Nope! We don’t keep any card info on our servers. Everything is processed securely by the payment gateway.
Can I use multiple payment methods for one order?
Not at checkout — each order needs a single payment method. For large orders, reach out and we can work something out.
Gift Wrapping & Custom Requests
Here are some of the things folks usually ask us about gifts, custom pieces, and wholesale orders.
Can I get gift wrapping?
For sure! By default, we use practical air cushion wrap (safe, not fancy). For gifts, you can choose gift wrap at checkout — includes a box and handwritten card.
*Heads-up: gift wrap might add a couple extra days to handling.
Do you take wholesale or custom orders?
Yes! We do small-batch or mixed wholesale orders. For custom pieces, reach out with your ideas. Contact us via email or WhatsApp and we’ll sort it out. We love working with fellow shop owners and creative folks!
Handmade Differences
Curious about tiny variations, colors, or textures? Here’s what’s normal when it comes to handmade items.
What about handmade differences?
Every piece is handmade, so there might be tiny variations in color, texture, or pattern.
That’s not a flaw — it’s the charm of handmade work!
Still Got Questions?
If you’ve got an issue or question that needs quick attention, check out these common FAQs about orders, shipping, and returns — or drop us a message!
contact us right away
No worries! Head over to our Contact page and drop us a message.
We’ll get back to you as soon as we can.